Customer Service Representative

Location: Exeter, Plymouth, Truro, Cardiff, Bristol, Southampton, Portsmouth

At OneRateRecruit, we connect talented individuals with reputable companies to create rewarding career opportunities. We are currently collaborating with several reputable companies to find an enthusiastic Customer Service Representative.

Job Overview:

As a Customer Service Representative, you will be the first point of contact for customers. You will play a key role in maintaining the company's reputation for outstanding customer service by addressing enquiries, resolving issues, and providing an overall exceptional experience.

Key Responsibilities:

• Handle customer enquiries via phone, email, or chat with professionalism and courtesy.

• Resolve product or service issues by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.

• Maintain customer records by updating account information.

• Contribute to team efforts by accomplishing related results as needed.

• Provide feedback on the efficiency of the customer service process.

Requirements:

• Proven customer support experience or experience as a Client Service Representative.

• Strong phone contact handling skills and active listening.

• Familiarity with CRM systems and practices.

• Excellent communication and presentation skills.

• Ability to multi-task, prioritise, and manage time effectively.

We Offer:

• Competitive salary.

• Opportunities for professional development and career growth.

• A supportive and dynamic work environment.

• Employee benefits and incentives.

How to Apply:

To embark on this exciting career journey, submit your CV to aimee@oneraterecruit.co.uk with the subject line "Customer Service Representative Application."

Deadline for Applications: TBC

OneRateRecruit is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now

Business Development Executive

Location: Exeter

OneRateRecruit is a leading recruitment agency dedicated to connecting top talent with exceptional job opportunities. We are currently seeking a dynamic Business Development Executive for one of our esteemed clients.

Job Overview:

We are looking for a results-driven Business Development Executive to play a vital role in our client's growth and expansion. The ideal candidate will have a knack for identifying business opportunities and building long-lasting relationships with clients.

Key Responsibilities:

• Develop a growth strategy focused on financial gain and customer satisfaction.

• Conduct research to identify new markets and customer needs.

• Arrange business meetings with prospective clients.

• Promote the company’s products/services addressing or predicting clients’ objectives.

• Keep records of sales, revenue, invoices, etc.

• Provide trustworthy feedback and after-sales support.

• Build long-term relationships with new and existing customers.

Requirements:

• Proven working experience as a business development manager, sales executive, or a relevant role.

• Proven sales track record.

• Experience in customer support is a plus.

• Proficiency in MS Office and CRM software.

• Proficiency in English.

• Market knowledge.

• Communication and negotiation skills.

• Ability to build rapport.

• Time management and planning skills.

We Offer:

• A competitive salary with performance bonuses.

• Opportunities for professional development and career advancement.

• A vibrant and supportive work culture.

• Flexible working arrangements.

How to Apply:

To embark on this exciting career journey, submit your CV to aimee@oneraterecruit.co.uk with the subject line "Business Development Executive Application."

Deadline for Applications: TBC

OneRateRecruit is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now